โšก Customer Support Outsourcing

Everything Your Company Needs. All in One Place.

Simplicity in scaling, productivity and customer satisfaction. Find the ideal fit for you and your clients with our expert support teams.

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Agents Worldwide
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Client Satisfaction
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Support Coverage
Our Services

Everything a Company Needs

Simplicity in scaling, productivity and customer satisfaction. Find the ideal fit for you and your clients.

๐Ÿ’ฌ

Chat/Email Center Outsourcing

Assist your in-house team during peak times or completely delegate the call center to us. Instantly respond to more clients and reduce wait times.

  • Peak-time overflow support
  • Full delegation option
  • Reduced average wait time
  • Multi-channel coverage
๐Ÿ“ž

Instant Transfer: Call to Chat

The most personal way to contact a customer. Make a human connection, manage orders and resolve problems through voice calls.

  • Seamless call-to-chat handoff
  • Human connection approach
  • Order management via call
  • Real-time problem resolution
๐Ÿ”ง

L0/L1 Technical Support

Give your technical team a break. Our agents handle even the most complicated issues, breaking everything down into simple terms.

  • Tier 0 & Tier 1 coverage
  • Complex issue resolution
  • Customer-friendly explanations
  • Escalation management
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eCommerce Support

More purchases mean more stress on your support team. We assist with the rising number of customers and create a seamless experience.

  • Order tracking & inquiries
  • Returns & refund handling
  • Product information support
  • Seamless customer experience
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Live Chat Support

More than 40% of customers prefer chat. Our team handles multiple conversations simultaneously for maximum efficiency.

  • Multi-conversation handling
  • Instant response times
  • 24/7 availability
  • Customer preference match
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Help Desk Outsourcing

Not every user is a proficient technology expert. With our team, explaining and dealing with innovation becomes easy.

  • User-friendly tech support
  • Ticket management system
  • Knowledge base management
  • SLA compliance
๐Ÿ“‹

Back Office Support

Administrative tasks are energy-consuming. Our agents are trained for exceptional communication and problem-solving.

  • Data entry & processing
  • Document management
  • Administrative workflows
  • Quality assurance
๐Ÿ“ฑ

Social Media Customer Service

Quality posts take planning and consistency. Our reps learn your company's voice and style to maximize social media presence.

  • Brand voice consistency
  • Community management
  • Response monitoring
  • Engagement optimization
How It Works

Our Proven Process

A transparent, collaborative process designed to deliver results fast without compromising quality.

01

Discovery Call

Free 30-min consultation to understand your business goals, technical requirements, and vision.

02

Strategy & Design

Detailed project plan with clear milestones, architecture decisions, and design mockups.

03

Build & Develop

Agile development with regular demos and feedback loops. You stay in control at every step.

04

Launch & Support

Zero-downtime deployment, testing, and post-launch monitoring to keep everything running smoothly.

Client Love

Trusted by Founders & Teams

The AI sales bot completely transformed our operations. It handles thousands of conversations daily, qualifies leads, and closes sales โ€” all without human intervention. Revenue tripled in the first quarter.

Ahmed Al-Rashidi
CEO, Lipo Fit Nutrition

They built our complete restaurant ordering platform from scratch โ€” multi-branch support, kitchen display, online ordering, and delivery tracking. Handles thousands of orders monthly without any issues.

Omar Hassan
Founder, NaqalFlow Logistics

The automation workflows they built using n8n saved our operations team over 40 hours per week. From lead routing to CRM sync โ€” everything works seamlessly. Server setup and Docker config were flawless.

Youssef Adel
COO, E-Commerce Brand
Pricing

Packages for Every Scale

From quick automations to full product development โ€” tailored to your project's scope and complexity.

Starter

Quick Fixes

For simple automations and quick solutions
  • Single automation workflow
  • Up to 3 tool integrations
  • Basic documentation
  • 1 round of revisions
  • Email support
  • 2-day delivery
Get Started
Enterprise

Custom Scale

Full product development & ongoing support
  • Complete product development
  • Unlimited integrations
  • Custom architecture design
  • CI/CD setup
  • Performance optimization
  • Dedicated Slack channel
  • Weekly strategy calls
  • Ongoing maintenance
Contact Us
FAQ

Frequently Asked Questions

Everything you need to know about working together.

Simple automations can be delivered in 2-3 days. Full SaaS MVPs typically take 4-6 weeks. Enterprise projects are scoped individually based on complexity. You'll get a clear timeline before we start.

We use modern, production-grade technologies: Next.js, React, Node.js, Python, Supabase, PostgreSQL, n8n, Docker, and various AI APIs including OpenAI, Anthropic, and custom LLM integrations.

Yes! Every Professional package includes 30 days of post-launch support. Enterprise clients get ongoing maintenance and monitoring. We're here to make sure everything runs smoothly.

Absolutely. We specialize in connecting systems โ€” CRMs, payment gateways, messaging platforms, databases, and custom APIs. If it has an API, we can integrate it.

Security is built into everything we do. We implement row-level security, encrypted communications, secure authentication, and follow industry best practices. Your data stays yours.

Simply fill out the quotation form below or book a free discovery call. We'll review your requirements and get back to you within 48 hours with a detailed proposal.

Get Started

Request a Quotation

Tell us about your project and we'll get back to you with a detailed proposal within 48 hours.

โœ…

Request Submitted!

Thank you! We'll review your project and get back to you within 48 hours.

โŒ

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Email

hello@drviral.com

Reach out anytime

Response Time

Within 48 Hours

Usually much faster

Location

Remote / All Timezones

Available worldwide

What Happens Next?

  1. Fill out the form with your project details
  2. We review and respond within 48 hours
  3. We schedule a free discovery call
  4. You receive a detailed proposal & timeline